COUNTERPRODUCTIVE WORK BEHAVIOR IN AIR TRANSPORTATION ORGANIZATIONS: A STUDY ON AIRLINE CABIN SERVICES

K. Gülnaz BÜLBÜL; Nalan ERGÜN

Makale detayları

COUNTERPRODUCTIVE WORK BEHAVIOR IN AIR TRANSPORTATION ORGANIZATIONS: A STUDY ON AIRLINE CABIN SERVICES

Yazarlar:

K. Gülnaz BÜLBÜL | Nalan ERGÜN

Yayıncı:

Zonguldak Bulent Ecevit University

Dergi:

International Journal of Management Economics and Business 2017 Vol.13 Issue 2, pp.407-424

Belge Tipi:

Makale

Yayın Tarihi:

3/2017

Belge Dili:

Türkçe

Document ID (Org No.):

2000667213

Sıklık:

Üç Aylık

eISSN:

2147-9194

pISSN:

2147-9208

Özet:

 

The primary objective of this study is to identify the dimensions of CWB perceived by cabin crew, while the secondary objective is to determine the relationship between the perception of these dimensions and demographics. A research was conducted with the data gathered from 152 cabin crew in a mid-sized airline company via survey. As a result of the study, six dimensions, namely, Unsafe Behavior, Violating Service Standards and Rules, Violence against Other Crew Members, Misuse of Time and Resources, Property Misuse, and Violence Against Passengers were identified and analyzed. Non-parametric tests showed that ‘Violating Service Standards and Rules’ dimension relates with demographics the strongest.

 

The primary objective of this study is to identify the dimensions  of CWB perceived by cabin crew, while the secondary objective is to  determine the relationship between the perception of these dimensions  and demographics. A research was conducted with the data gathered from  152 cabin crew in a mid-sized airline company via survey. As a result of  the study, six dimensions, namely, Unsafe Behavior, Violating Service  Standards and Rules, Violence against Other Crew Members, Misuse of Time  and Resources, Property Misuse, and Violence Against Passengers were  identified and analyzed. Non-parametric tests showed that ‘Violating  Service Standards and Rules’ dimension relates with demographics the  strongest.

Makale detayları

COUNTERPRODUCTIVE WORK BEHAVIOR IN AIR TRANSPORTATION ORGANIZATIONS: A STUDY ON AIRLINE CABIN SERVICES

Yazarlar: K. Gülnaz BÜLBÜL | Nalan ERGÜN

Yayıncı: Zonguldak Bulent Ecevit University

Dergi: International Journal of Management Economics and Business 2017 Vol.13 Issue 2, pp.407-424

Belge Tipi: Makale

Yayın Tarihi: 3/2017

Belge Dili: Türkçe

Document ID (Org No.): 2000667213

Sıklık: Üç Aylık

eISSN: 2147-9194

pISSN: 2147-9208

Sayı

Yazarlar:

K. Gülnaz BÜLBÜL | Nalan ERGÜN

Yayıncı:

Zonguldak Bulent Ecevit University

Dergi:

International Journal of Management Economics and Business 2017 Vol.13 Issue 2, pp.407-424

Belge Tipi:

Makale

Yayın Tarihi:

3/2017

Belge Dili:

Türkçe

Document ID (Org No.):

2000667213

Sıklık:

Üç Aylık

eISSN:

2147-9194

pISSN:

2147-9208