The Relationship between Lead Member Interaction and Conflict Management Behaviours of Nurses Working in Public Hospitals

Eda İşci Akbıyık; Gözde Mert

Makale detayları

The Relationship between Lead Member Interaction and Conflict Management Behaviours of Nurses Working in Public Hospitals

Yazarlar:

Eda İşci Akbıyık | Gözde Mert

Yayıncı:

Afyon Kocatepe University

Ana Başlıklar:

Örgütsel Davranış

Dergi:

Afyon Kocatepe Üniversitesi Sosyal Bilimler Dergisi Vol.26 Issue 1, pp.207-225

Belge Tipi:

Makale

Yayın Tarihi:

4/2024

Belge Dili:

Türkçe

Document ID (Org No.):

2001313582

pISSN:

1302-1265

Anahtar kelimeler:

Özet:

 Health institutions require a different and more sensitive service than other institutions. Inconsistencies and uncertainties in demands in hospitals, the complexity of service processes, the necessity of providing services in coordination with both complex and large teams, and the rapid development and change of medicine and technology have brought the level of interaction that can be realized both in leadership and members to an important dimension. However, such situations also show that conflict can also occur in the interaction between the leader and the member. Conflict management can be shaped by leader-member interactions. The leader should be aware that problems may increase if there is a disruption in interaction with the members, and for this purpose, he should identify the problems that may develop in conflict resolution skills. Conflict management behaviors are of great importance for health institutions in terms of leader-member interaction within the framework of what has been stated. From this point of view, the aim of the study is to determine the leader member interaction and conflict management behaviors of nurses working in public hospitals, to determine the relationship between demographic and professional characteristics and to examine the relationship between leader member interaction and conflict management behaviors of nurses working in public hospitals. The research was applied with the questionnaire distributed to the nurses working in six public hospitals and analyzed with the SPSS program. In this study, the relationship between leader member interaction and conflict management behaviors of nurses working in public health institutions was measured by correlation and regression tests, and there was a statistically significant relationship between them.

 Health institutions require a different and more sensitive service than other institutions. Inconsistencies and uncertainties in demands in hospitals, the complexity of service processes, the necessity of providing services in coordination with both complex and large teams, and the rapid development and change of medicine and technology have brought the level of interaction that can be realized both in leadership and members to an important dimension. However, such situations also show that conflict can also occur in the interaction between the leader and the member. Conflict management can be shaped by leader-member interactions. The leader should be aware that problems may increase if there is a disruption in interaction with the members, and for this purpose, he should identify the problems that may develop in conflict resolution skills. Conflict management behaviors are of great importance for health institutions in terms of leader-member interaction within the framework of what has been stated. From this point of view, the aim of the study is to determine the leader member interaction and conflict management behaviors of nurses working in public hospitals, to determine the relationship between demographic and professional characteristics and to examine the relationship between leader member interaction and conflict management behaviors of nurses working in public hospitals. The research was applied with the questionnaire distributed to the nurses working in six public hospitals and analyzed with the SPSS program. In this study, the relationship between leader member interaction and conflict management behaviors of nurses working in public health institutions was measured by correlation and regression tests, and there was a statistically significant relationship between them.

 Health institutions require a different and more sensitive service than other institutions. Inconsistencies and uncertainties in demands in hospitals, the complexity of service processes, the necessity of providing services in coordination with both complex and large teams, and the rapid development and change of medicine and technology have brought the level of interaction that can be realized both in leadership and members to an important dimension. However, such situations also show that conflict can also occur in the interaction between the leader and the member. Conflict management can be shaped by leader-member interactions. The leader should be aware that problems may increase if there is a disruption in interaction with the members, and for this purpose, he should identify the problems that may develop in conflict resolution skills. Conflict management behaviors are of great importance for health institutions in terms of leader-member interaction within the framework of what has been stated. From this point of view, the aim of the study is to determine the leader member interaction and conflict management behaviors of nurses working in public hospitals, to determine the relationship between demographic and professional characteristics and to examine the relationship between leader member interaction and conflict management behaviors of nurses working in public hospitals. The research was applied with the questionnaire distributed to the nurses working in six public hospitals and analyzed with the SPSS program. In this study, the relationship between leader member interaction and conflict management behaviors of nurses working in public health institutions was measured by correlation and regression tests, and there was a statistically significant relationship between them.

 Sağlık kurumları, diğer kurumlara göre daha farklı ve daha hassas bir hizmetin sunulmasını gerektirmektedir. Hastanelerde taleplerdeki tutarsızlıklar ve belirsizlikler, hizmet süreçlerinin oldukça karmaşık olması, sunulan hizmetlerin hem karmaşık hem de büyük ekipler aracılığıyla eşgüdüm içerisinde olması gerekliliği, tıbbın ve teknolojinin hızlı bir gelişim ve değişim göstermesinden dolayı hem liderlikte hem de üyeler de gerçekleşebilen etkileşim düzeyini önemli bir boyuta taşımıştır. Ancak bu tür durumlar aynı şekilde lider ile üye arasındaki etkileşimde, çatışmanın da yaşanabileceğini göstermektedir. Çatışma yönetimleri lider üye etkileşimlerine bağlı şekillenebilmektedir. Lider, üyeler ile etkileşimde aksaklık meydana gelmesi halinde sorunların da artabileceğini bilmeli, bu amaçla, çatışma çözümleme becerisinde gelişebilecek sorunları belirlemelidir. İfade edilenler çerçevesinde lider üye etkileşimi açısından çatışma yönetim davranışları sağlık kurumları için büyük bir önem taşımaktadır. Bu noktadan hareketle çalışmanın amacı, kamu hastanelerinde çalışan hemşirelerin lider üye etkileşimi ve çatışma yönetimi davranışlarını belirlemek, demografik ve mesleki özellikler ile arasındaki ilişkiyi belirleyip, kamu hastanesinde çalışan hemşirelerin lider üye etkileşimi ve çatışma yönetimi davranışları arasındaki ilişkiyi incelemektir. Araştırma altı kamu hastanesinde çalışan hemşirelere dağıtılan anket ile uygulanmış olup, SPSS programı ile analiz edilmiştir. Yapılan bu araştırmada kamu sağlık kurumunda çalışan hemşirelerin lider üye etkileşimi ve çatışma yönetimi davranışları arasındaki ilişki korelasyon ve regresyon testleri ile ölçülmüş olup, ilişkiler arasında istatistiksel olarak anlamlı bir ilişki bulunmaktadır.

Makale detayları

The Relationship between Lead Member Interaction and Conflict Management Behaviours of Nurses Working in Public Hospitals

Yazarlar:

Eda İşci Akbıyık | Gözde Mert

Yayıncı:

Afyon Kocatepe University

Ana Başlıklar:

Örgütsel Davranış

Dergi:

Afyon Kocatepe Üniversitesi Sosyal Bilimler Dergisi Vol.26 Issue 1, pp.207-225

Belge Tipi:

Makale

Yayın Tarihi:

4/2024

Belge Dili:

Türkçe

Document ID (Org No.):

2001313582

pISSN:

1302-1265

Leadership

leader-member interaction

conflict managementLiderlik

lider-üye etkileşimi

çatışma yönetimi

Sayı

Makale detayları

The Relationship between Lead Member Interaction and Conflict Management Behaviours of Nurses Working in Public Hospitals

Yazarlar: Eda İşci Akbıyık | Gözde Mert

Yayıncı: Afyon Kocatepe University

Ana Başlıklar: Örgütsel Davranış

Dergi: Afyon Kocatepe Üniversitesi Sosyal Bilimler Dergisi Vol.26 Issue 1, pp.207-225

Belge Tipi: Makale

Yayın Tarihi: 4/2024

Belge Dili: Türkçe

Document ID (Org No.): 2001313582

pISSN: 1302-1265

Leadership

leader-member interaction

conflict managementLiderlik

lider-üye etkileşimi

çatışma yönetimi

Sayı

Yazarlar:

Eda İşci Akbıyık | Gözde Mert

Yayıncı:

Afyon Kocatepe University

Ana Başlıklar:

Örgütsel Davranış

Dergi:

Afyon Kocatepe Üniversitesi Sosyal Bilimler Dergisi Vol.26 Issue 1, pp.207-225

Belge Tipi:

Makale

Yayın Tarihi:

4/2024

Belge Dili:

Türkçe

Document ID (Org No.):

2001313582

pISSN:

1302-1265