EVALUATION OF MANAGERS' PERCEPTIONS ABOUT OUTSOURCING: AN APPLICATION ON PUBLIC HOSPITALS

Yasemin Kuşak; Bulut Dülek

Makale detayları

EVALUATION OF MANAGERS' PERCEPTIONS ABOUT OUTSOURCING: AN APPLICATION ON PUBLIC HOSPITALS

Yazarlar:

Yasemin Kuşak | Bulut Dülek

Yayıncı:

Van Yuzuncu Yıl University

Ana Başlıklar:

İşletme

Dergi:

Van Yüzüncü Yıl Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi Vol.8 Issue 16, pp.317-336

Belge Tipi:

Makale

Yayın Tarihi:

12/2023

Belge Dili:

Türkçe

Document ID (Org No.):

2001307061

pISSN:

2651-3943

Anahtar kelimeler:

Özet:

 Outsourcing is widely used in both the private and public sectors and it is generally preferred by businesses for their non-core jobs. The main purpose of this study is to reveal the reasons for outsourcing, its effects on quality and productivity, and its risks in the healthcare sector. Through the research, it was tried to measure the perceptions of the hospital managers, working as a contracted and ministry-approved in hospitals affiliated to Van Provincial Health Directorate, about outsourcing and the effect of outsourcing on hospital productivity. According to the evaluations of the hospitals managers, a strong positive relationship was found between the use of outsourcing and the quality-efficiency of health services. While the managers of the outsourcing suppliers are highly satisfied, it has been determined that they rarely have problems with the suppliers. As a result, it has been revealed that outsourcing increases quality and productivity despite its risky aspects via this research. For this reason, sectors that use outsourcing, especially healthcare departments, have to take measures to reduce risks.

 Outsourcing is widely used in both the private and public sectors and it is generally preferred by businesses for their non-core jobs. The main purpose of this study is to reveal the reasons for outsourcing, its effects on quality and productivity, and its risks in the healthcare sector. Through the research, it was tried to measure the perceptions of the hospital managers, working as a contracted and ministry-approved in hospitals affiliated to Van Provincial Health Directorate, about outsourcing and the effect of outsourcing on hospital productivity. According to the evaluations of the hospitals managers, a strong positive relationship was found between the use of outsourcing and the quality-efficiency of health services. While the managers of the outsourcing suppliers are highly satisfied, it has been determined that they rarely have problems with the suppliers. As a result, it has been revealed that outsourcing increases quality and productivity despite its risky aspects via this research. For this reason, sectors that use outsourcing, especially healthcare departments, have to take measures to reduce risks.

 Outsourcing is widely used in both the private and public sectors and it is generally preferred by businesses for their non-core jobs. The main purpose of this study is to reveal the reasons for outsourcing, its effects on quality and productivity, and its risks in the healthcare sector. Through the research, it was tried to measure the perceptions of the hospital managers, working as a contracted and ministry-approved in hospitals affiliated to Van Provincial Health Directorate, about outsourcing and the effect of outsourcing on hospital productivity. According to the evaluations of the hospitals managers, a strong positive relationship was found between the use of outsourcing and the quality-efficiency of health services. While the managers of the outsourcing suppliers are highly satisfied, it has been determined that they rarely have problems with the suppliers. As a result, it has been revealed that outsourcing increases quality and productivity despite its risky aspects via this research. For this reason, sectors that use outsourcing, especially healthcare departments, have to take measures to reduce risks.

 Dış kaynak kullanımı hem özel sektörde hem de kamu sektöründe yaygın bir şekilde kullanılmaktadır ve genellikle işletmeler tarafından asıl işleri dışındaki işler için tercih edilmektedir. Bu çalışmanın temel amacı, sağlık sektöründe dış kaynak kullanımının nedenlerini, kalite ve verimliliğe etkilerini ve risklerini ortaya koymaktır. Araştırma ile Van İl Sağlık Müdürlüğüne bağlı kamu hastanelerinde görev yapan sözleşmeli ve bakanlık onaylı hastane yöneticilerinin dış hizmet kullanımına ilişkin algıları ve dış hizmet kullanımının hastane verimliliğine etkisi ölçülmeye çalışılmıştır. Hastane yöneticilerinin değerlendirmelerine göre dış kaynak kullanımı ile sağlık hizmetlerinin kalitesi-verimliliği arasında pozitif yönde güçlü bir ilişki bulunmuştur. Dış kaynak tedarikçilerinden yöneticiler büyük bir memnuniyet duyarken, tedarikçilerle ilgili az sıklıkta problem yaşadıkları tespit edilmiştir. Sonuç olarak bu araştırma ile dış kaynak kullanımının riskli yönlerine rağmen kalite ve verimliliği artırdığı ortaya çıkmıştır. Bu nedenle, sağlık departmanları başta olmak üzere, dış kaynak kullanan sektörler riskleri azaltıcı önlemler almak zorundadır.

Makale detayları

EVALUATION OF MANAGERS' PERCEPTIONS ABOUT OUTSOURCING: AN APPLICATION ON PUBLIC HOSPITALS

Yazarlar:

Yasemin Kuşak | Bulut Dülek

Yayıncı:

Van Yuzuncu Yıl University

Ana Başlıklar:

İşletme

Dergi:

Van Yüzüncü Yıl Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi Vol.8 Issue 16, pp.317-336

Belge Tipi:

Makale

Yayın Tarihi:

12/2023

Belge Dili:

Türkçe

Document ID (Org No.):

2001307061

pISSN:

2651-3943

outsourcing

quality

efficiencyDış kaynak kullanımı

verimlilik

kalite

Sayı

Makale detayları

EVALUATION OF MANAGERS' PERCEPTIONS ABOUT OUTSOURCING: AN APPLICATION ON PUBLIC HOSPITALS

Yazarlar: Yasemin Kuşak | Bulut Dülek

Yayıncı: Van Yuzuncu Yıl University

Ana Başlıklar: İşletme

Dergi: Van Yüzüncü Yıl Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi Vol.8 Issue 16, pp.317-336

Belge Tipi: Makale

Yayın Tarihi: 12/2023

Belge Dili: Türkçe

Document ID (Org No.): 2001307061

pISSN: 2651-3943

outsourcing

quality

efficiencyDış kaynak kullanımı

verimlilik

kalite

Sayı

Yazarlar:

Yasemin Kuşak | Bulut Dülek

Yayıncı:

Van Yuzuncu Yıl University

Ana Başlıklar:

İşletme

Dergi:

Van Yüzüncü Yıl Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi Vol.8 Issue 16, pp.317-336

Belge Tipi:

Makale

Yayın Tarihi:

12/2023

Belge Dili:

Türkçe

Document ID (Org No.):

2001307061

pISSN:

2651-3943