A STUDY ON UNIVERSITY STUNDENTS’ PERCEPTION OF SERVICE QUALITY WITH SERVQUAL MEASUREMENT MODEL

Vural CAGLIYAN; Asir GENC; Tarik YILMAZ

Makale detayları

A STUDY ON UNIVERSITY STUNDENTS’ PERCEPTION OF SERVICE QUALITY WITH SERVQUAL MEASUREMENT MODEL

Yazarlar:

Vural CAGLIYAN | Asir GENC | Tarik YILMAZ

Yayıncı:

Fırat University

Dergi:

Fırat Üniversitesi Sosyal Bilimler Dergisi 2012 Vol.22 Issue 2, pp.0-0

Belge Tipi:

Makale

Yayın Tarihi:

5/2012

Belge Dili:

Türkçe

Document ID (Org No.):

2000434288

eISSN:

2149-3243

pISSN:

1300-9702

Özet:

 

Using SERVQUAL (SERVice QUALity) measurement model, this study aims to examine the relations between expectation and perception of university students at Department of Statistics, Faculty of Science Selçuk University with regard to quality of the services university offer to them. SERVQUAL measurement model is a method which is frequently used in literature to measure service quality and the validation of the scale used in this method have been determined in many previous studies. SERVQUAL measurement model and perception of service quality will be examined by Structural Equation Modeling (SEM) and the results will be compared to the results of the previous studies in literature. This study was also undertaken to lay basis for further studies which are going to carried out in different departments at Selçuk University. Key words: SERVQUAL Scale, Service Quality, Structural Equation Modeling.

Makale detayları

A STUDY ON UNIVERSITY STUNDENTS’ PERCEPTION OF SERVICE QUALITY WITH SERVQUAL MEASUREMENT MODEL

Yazarlar: Vural CAGLIYAN | Asir GENC | Tarik YILMAZ

Yayıncı: Fırat University

Dergi: Fırat Üniversitesi Sosyal Bilimler Dergisi 2012 Vol.22 Issue 2, pp.0-0

Belge Tipi: Makale

Yayın Tarihi: 5/2012

Belge Dili: Türkçe

Document ID (Org No.): 2000434288

eISSN: 2149-3243

pISSN: 1300-9702

Sayı

Yazarlar:

Vural CAGLIYAN | Asir GENC | Tarik YILMAZ

Yayıncı:

Fırat University

Dergi:

Fırat Üniversitesi Sosyal Bilimler Dergisi 2012 Vol.22 Issue 2, pp.0-0

Belge Tipi:

Makale

Yayın Tarihi:

5/2012

Belge Dili:

Türkçe

Document ID (Org No.):

2000434288

eISSN:

2149-3243

pISSN:

1300-9702