THE IMPORTANCE OF 112 EMERGENCY CALL CENTERS IN THE 'DISASTER OF THE CENTURY': THE CASE OF OSMANİYE

Mustafa Bal; Guddusi Arık

Makale detayları

THE IMPORTANCE OF 112 EMERGENCY CALL CENTERS IN THE 'DISASTER OF THE CENTURY': THE CASE OF OSMANİYE

Yazarlar:

Mustafa Bal | Guddusi Arık

Yayıncı:

Osmaniye Korkut Ata Üniversitesi

Ana Başlıklar:

Bilgi Sistemleri (Diğer) | Politika ve Yönetim (Diğer) | Avrupa Birliği | Uluslararası Kuruluşlar

Dergi:

Osmaniye Korkut Ata Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi Vol.7 Issue 2, pp.12-28

Belge Tipi:

Makale

Yayın Tarihi:

12/2023

Belge Dili:

İngilizce

Document ID (Org No.):

2001308010

pISSN:

2564-7733

Anahtar kelimeler:

Özet:

 Collecting the National Emergency Call Numbers in a single number and knowing this as 112 has enabled timely intervention to many emergencies that occur in our country. After its establishment, the worldwide virus epidemic and the undesirable returns of this epidemic increased the awareness of the 112 Emergency Call Centre. Likewise, the earthquake disaster that occurred in February 2023 and called the disaster of the century once again revealed the necessity of the 112 Emergency Call Centre. In this study, the situation of the Call Responder personnel working in the 112 Emergency Call Centre after the earthquake, which caused the increase in the call density and workload of the Disaster and Emergency Department AFAD, Health Department, Police Department, Gendarmerie Department and Fire Department, was examined. In the disaster of the century, the workload of 112 Emergency Call Centre personnel and call statistics documenting the necessity of Call Centres were examined.

 Collecting the National Emergency Call Numbers in a single number and knowing this as 112 has enabled timely intervention to many emergencies that occur in our country. After its establishment, the worldwide virus epidemic and the undesirable returns of this epidemic increased the awareness of the 112 Emergency Call Centre. Likewise, the earthquake disaster that occurred in February 2023 and called the disaster of the century once again revealed the necessity of the 112 Emergency Call Centre. In this study, the situation of the Call Responder personnel working in the 112 Emergency Call Centre after the earthquake, which caused the increase in the call density and workload of the Disaster and Emergency Department AFAD, Health Department, Police Department, Gendarmerie Department and Fire Department, was examined. In the disaster of the century, the workload of 112 Emergency Call Centre personnel and call statistics documenting the necessity of Call Centres were examined.

 Collecting the National Emergency Call Numbers in a single number and knowing this as 112 has enabled timely intervention to many emergencies that occur in our country. After its establishment, the worldwide virus epidemic and the undesirable returns of this epidemic increased the awareness of the 112 Emergency Call Centre. Likewise, the earthquake disaster that occurred in February 2023 and called the disaster of the century once again revealed the necessity of the 112 Emergency Call Centre. In this study, the situation of the Call Responder personnel working in the 112 Emergency Call Centre after the earthquake, which caused the increase in the call density and workload of the Disaster and Emergency Department AFAD, Health Department, Police Department, Gendarmerie Department and Fire Department, was examined. In the disaster of the century, the workload of 112 Emergency Call Centre personnel and call statistics documenting the necessity of Call Centres were examined.

 Ulusal Acil Çağrı Numaralarının tek numarada toplanması ve bunun 112 olarak bilinmesi, ülkemizde meydana gelen birçok acil duruma zamanında müdahale edilebilmesine imkan sağlamıştır. Kurulduktan sonra dünya çapında yaşanan virüs salgını ve bu salgının istenmeyen getirileri 112 Acil Çağrı Merkezinin bilinirliğini artırdı. Aynı şekilde 2023 yılı Şubat ayında meydana gelen ve yüzyılın felaketi olarak adlandırılan deprem felaketi, 112 Acil Çağrı Merkezinin gerekliliğini bir kez daha ortaya koydu. Bu çalışmada, deprem sonrası Afet ve Acil Durumlar Departmanı AFAD, Sağlık Departmanı , Emniyet Departmanı, Jandarma Departmanı ve İtfaiye Departmanının çağrı yoğunluğu ve iş yükündeki artışa neden olan çağrıları alan112 Acil Çağrı Merkezinde görevli Çağrı Karşılama personelinin durumu incelendi. yüzyılın felaketinde 112 Acil Çağrı Merkezi personelinin iş yükü ve Çağrı Merkezlerinin gerekliliğini belgeleyen çağrı istatistikleri incelenmiştir.

Makale detayları

THE IMPORTANCE OF 112 EMERGENCY CALL CENTERS IN THE 'DISASTER OF THE CENTURY': THE CASE OF OSMANİYE

Yazarlar:

Mustafa Bal | Guddusi Arık

Yayıncı:

Osmaniye Korkut Ata Üniversitesi

Ana Başlıklar:

Bilgi Sistemleri (Diğer) | Politika ve Yönetim (Diğer) | Avrupa Birliği | Uluslararası Kuruluşlar

Dergi:

Osmaniye Korkut Ata Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi Vol.7 Issue 2, pp.12-28

Belge Tipi:

Makale

Yayın Tarihi:

12/2023

Belge Dili:

İngilizce

Document ID (Org No.):

2001308010

pISSN:

2564-7733

112 Emergency Call Centres

disaster of the century

earthquake112 Acil Çağrı Merkezi

yüzyılın felaketi

deprem

Sayı

Makale detayları

THE IMPORTANCE OF 112 EMERGENCY CALL CENTERS IN THE 'DISASTER OF THE CENTURY': THE CASE OF OSMANİYE

Yazarlar: Mustafa Bal | Guddusi Arık

Yayıncı: Osmaniye Korkut Ata Üniversitesi

Ana Başlıklar: Bilgi Sistemleri (Diğer) | Politika ve Yönetim (Diğer) | Avrupa Birliği | Uluslararası Kuruluşlar

Dergi: Osmaniye Korkut Ata Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi Vol.7 Issue 2, pp.12-28

Belge Tipi: Makale

Yayın Tarihi: 12/2023

Belge Dili: İngilizce

Document ID (Org No.): 2001308010

pISSN: 2564-7733

112 Emergency Call Centres

disaster of the century

earthquake112 Acil Çağrı Merkezi

yüzyılın felaketi

deprem

Sayı

Yazarlar:

Mustafa Bal | Guddusi Arık

Yayıncı:

Osmaniye Korkut Ata Üniversitesi

Ana Başlıklar:

Bilgi Sistemleri (Diğer) | Politika ve Yönetim (Diğer) | Avrupa Birliği | Uluslararası Kuruluşlar

Dergi:

Osmaniye Korkut Ata Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi Vol.7 Issue 2, pp.12-28

Belge Tipi:

Makale

Yayın Tarihi:

12/2023

Belge Dili:

İngilizce

Document ID (Org No.):

2001308010

pISSN:

2564-7733