QUALITY LITERACY IN HEALTHCARE WORKERS:  A SCALE DEVELOPMENT AND FIELD STUDY

Ayşegül Turan; Mustafa Altıntaş

Makale detayları

QUALITY LITERACY IN HEALTHCARE WORKERS: A SCALE DEVELOPMENT AND FIELD STUDY

Yazarlar:

Ayşegül Turan | Mustafa Altıntaş

Yayıncı:

Hacettepe University

Ana Başlıklar:

Sağlık Yönetimi | Kalite Yönetimi

Dergi:

Hacettepe Sağlık İdaresi Dergisi Vol.27 Issue 1, pp.121-138

Belge Tipi:

Makale

Yayın Tarihi:

3/2024

Belge Dili:

Türkçe

Document ID (Org No.):

2001314317

pISSN:

2148-9041

Anahtar kelimeler:

Özet:

 Since quality in health services mainly focuses on the improvement of human health, this field should be well learned, assimilated by health professionals and encouraged to take part in such activities. The general knowledge level of health professionals about quality, their views on minimum standards, their attitudes towards the necessity of quality practices and their willingness to participate in these practices are important in determining their quality literacy. This research is a methodological study to develop a quality literacy scale in health and is also a descriptive study that investigates the differences according to demographic variables by determining the quality literacy levels of health workers. The sample of the research is Yozgat Bozok University Medical Faculty Hospital employees. As a result of the Explanatory Factor Analysis applied to the scale consisting of 30 items, 4 factors with an eigenvalue greater than 1 were obtained. Confirmatory Factor Analysis was applied to evaluate the construct validity of the scale, and goodness of fit values were reached within the reference range. The criterion validity of the scale was confirmed by performing a correlation analysis between this scale and the Healthcare Professionals Quality Perception Scale. With the scale whose validity and reliability were verified, the differences in the quality literacy of health workers according to demographic variables were investigated. In the analysis of variance, significant differences were found between the quality literacy of health workers and only the variables of age, working year and income status. By using this scale, awareness of health professionals about the meaning of quality and minimum quality standards in health services, their attitudes towards quality requirements and their willingness to participate in quality management processes can be measured. The findings can guide the quality studies of health managers.

 Since quality in health services mainly focuses on the improvement of human health, this field should be well learned, assimilated by health professionals and encouraged to take part in such activities. The general knowledge level of health professionals about quality, their views on minimum standards, their attitudes towards the necessity of quality practices and their willingness to participate in these practices are important in determining their quality literacy. This research is a methodological study to develop a quality literacy scale in health and is also a descriptive study that investigates the differences according to demographic variables by determining the quality literacy levels of health workers. The sample of the research is Yozgat Bozok University Medical Faculty Hospital employees. As a result of the Explanatory Factor Analysis applied to the scale consisting of 30 items, 4 factors with an eigenvalue greater than 1 were obtained. Confirmatory Factor Analysis was applied to evaluate the construct validity of the scale, and goodness of fit values were reached within the reference range. The criterion validity of the scale was confirmed by performing a correlation analysis between this scale and the Healthcare Professionals Quality Perception Scale. With the scale whose validity and reliability were verified, the differences in the quality literacy of health workers according to demographic variables were investigated. In the analysis of variance, significant differences were found between the quality literacy of health workers and only the variables of age, working year and income status. By using this scale, awareness of health professionals about the meaning of quality and minimum quality standards in health services, their attitudes towards quality requirements and their willingness to participate in quality management processes can be measured. The findings can guide the quality studies of health managers.

 Since quality in health services mainly focuses on the improvement of human health, this field should be well learned, assimilated by health professionals and encouraged to take part in such activities. The general knowledge level of health professionals about quality, their views on minimum standards, their attitudes towards the necessity of quality practices and their willingness to participate in these practices are important in determining their quality literacy. This research is a methodological study to develop a quality literacy scale in health and is also a descriptive study that investigates the differences according to demographic variables by determining the quality literacy levels of health workers. The sample of the research is Yozgat Bozok University Medical Faculty Hospital employees. As a result of the Explanatory Factor Analysis applied to the scale consisting of 30 items, 4 factors with an eigenvalue greater than 1 were obtained. Confirmatory Factor Analysis was applied to evaluate the construct validity of the scale, and goodness of fit values were reached within the reference range. The criterion validity of the scale was confirmed by performing a correlation analysis between this scale and the Healthcare Professionals Quality Perception Scale. With the scale whose validity and reliability were verified, the differences in the quality literacy of health workers according to demographic variables were investigated. In the analysis of variance, significant differences were found between the quality literacy of health workers and only the variables of age, working year and income status. By using this scale, awareness of health professionals about the meaning of quality and minimum quality standards in health services, their attitudes towards quality requirements and their willingness to participate in quality management processes can be measured. The findings can guide the quality studies of health managers.

 Sağlık hizmetlerinde kalite, temelde insan sağlığının iyileştirilmesine odaklandığı için bu alanın sağlık çalışanları tarafından çok iyi bir şekilde öğrenilmesi, özümsenmesi ve bu tür faaliyetlerinde içinde yer almaya özendirilmesi gereklidir. Sağlık çalışanlarının kalite hakkındaki genel bilgi düzeyleri, asgari standartlara yönelik görüşleri, kalite uygulamalarının gerekliliğine yönelik tutumları ve bu uygulamalara katılma isteklilikleri, onların kalite okuryazarlığını belirlemede önem taşımaktadır. Bu araştırma sağlıkta kalite okuryazarlığı ölçeği geliştirmeye yönelik metodolojik ve aynı zamanda sağlık çalışanlarının kalite okuryazarlık düzeylerini belirleyerek demografik değişkenlere göre farklılıklarını araştıran tanımlayıcı türde bir çalışmadır. Araştırmanın örneklemi Yozgat Bozok Üniversitesi Tıp Fakültesi Hastanesi çalışanlarıdır. 30 maddeden oluşan ölçeğe uygulanan Açıklayıcı Faktör Analizi neticesinde öz değeri 1den büyük 4 faktör elde edilmiştir. Ölçeğin yapı geçerliliğini değerlendirmek için Doğrulayıcı Faktör Analiz uygulanmış olup, referans aralıkta uyum iyiliği değerlerine ulaşılmıştır. Sağlık Çalışanlarının Kalite Algısı Ölçeği ile korelasyon analizi yapılarak ölçeğin kriter geçerliliği doğrulanmıştır. Geçerlilik ve güvenilirliği doğrulanan ölçek ile sağlık çalışanlarının kalite okuryazarlıklarının demografik değişkenlere göre farklılıkları araştırılmıştır. Yapılan varyans analizinde sağlık çalışanlarının kalite okuryazarlıkları ile sadece yaş, çalışma yılı ve gelir durumu değişkenleri arasında anlamlı farklılıklar tespit edilmiştir. Bu ölçek kullanılarak sağlık çalışanlarının kalitenin anlamına yönelik ve sağlık hizmetlerinde asgari kalite standartlarına yönelik farkındalıkları, kalite gerekliliğine yönelik tutumları ve kalite yönetimi süreçlerine katılımda isteklilikleri ölçülebilir. Elde edilen bulgular sağlık yöneticilerinin kalite çalışmalarına yön verebilir.

Makale detayları

QUALITY LITERACY IN HEALTHCARE WORKERS: A SCALE DEVELOPMENT AND FIELD STUDY

Yazarlar:

Ayşegül Turan | Mustafa Altıntaş

Yayıncı:

Hacettepe University

Ana Başlıklar:

Sağlık Yönetimi | Kalite Yönetimi

Dergi:

Hacettepe Sağlık İdaresi Dergisi Vol.27 Issue 1, pp.121-138

Belge Tipi:

Makale

Yayın Tarihi:

3/2024

Belge Dili:

Türkçe

Document ID (Org No.):

2001314317

pISSN:

2148-9041

Health

quality

literacy

scale development

field study.Sağlık

kalite

okur yazarlık

ölçek geliştirme

alan çalışması

Sayı

Makale detayları

Yazarlar: Ayşegül Turan | Mustafa Altıntaş

Yayıncı: Hacettepe University

Ana Başlıklar: Sağlık Yönetimi | Kalite Yönetimi

Dergi: Hacettepe Sağlık İdaresi Dergisi Vol.27 Issue 1, pp.121-138

Belge Tipi: Makale

Yayın Tarihi: 3/2024

Belge Dili: Türkçe

Document ID (Org No.): 2001314317

pISSN: 2148-9041

Sayı

Yazarlar:

Ayşegül Turan | Mustafa Altıntaş

Yayıncı:

Hacettepe University

Ana Başlıklar:

Sağlık Yönetimi | Kalite Yönetimi

Dergi:

Hacettepe Sağlık İdaresi Dergisi Vol.27 Issue 1, pp.121-138

Belge Tipi:

Makale

Yayın Tarihi:

3/2024

Belge Dili:

Türkçe

Document ID (Org No.):

2001314317

pISSN:

2148-9041