The Effects of Management Control Systems on Service Quality Performance in Malaysian Local Authorities: Management Perspective

Norazlina ILİAS; Nik Kamaruzaman ABDULATİFF; Wan Zuriati Wan ZAKARİA; Norlidawahi WAHAB

Makale detayları

The Effects of Management Control Systems on Service Quality Performance in Malaysian Local Authorities: Management Perspective

Yazarlar:

Norazlina ILİAS | Nik Kamaruzaman ABDULATİFF | Wan Zuriati Wan ZAKARİA | Norlidawahi WAHAB

Yayıncı:

İlhan ÖZTÜRK

Dergi:

International Review of Management and Marketing 2016 Vol.6 Issue 4, pp.915-920

Belge Tipi:

Makale

Yayın Tarihi:

8/2016

Belge Dili:

Türkçe

Document ID (Org No.):

2000821575

Sıklık:

İki Aylık

eISSN:

2146-4405

Özet:

 

Management control systems provide different valuable information which is relevant to the needs of managers at different levels in the organization. However, there is a lack of empirical evidence about how the management control systems affect the service quality performance of local authority especially in Malaysia. Through the semi-structured interviews in the preliminary survey in four local authorities in East Coast Region of Malaysia, the aim of this study is to provide evidence of the existence of management control systems practices in Malaysian local authorities and to examine the effects of the management control systems on service quality performance. The results revealed that local authorities with high concerning of internal control secure better results in service quality performance as compared to local authorities with less concerning of internal control.

Makale detayları

The Effects of Management Control Systems on Service Quality Performance in Malaysian Local Authorities: Management Perspective

Yazarlar: Norazlina ILİAS | Nik Kamaruzaman ABDULATİFF | Wan Zuriati Wan ZAKARİA | Norlidawahi WAHAB

Yayıncı: İlhan ÖZTÜRK

Dergi: International Review of Management and Marketing 2016 Vol.6 Issue 4, pp.915-920

Belge Tipi: Makale

Yayın Tarihi: 8/2016

Belge Dili: Türkçe

Document ID (Org No.): 2000821575

Sıklık: İki Aylık

eISSN: 2146-4405

Sayı

Yazarlar:

Norazlina ILİAS | Nik Kamaruzaman ABDULATİFF | Wan Zuriati Wan ZAKARİA | Norlidawahi WAHAB

Yayıncı:

İlhan ÖZTÜRK

Dergi:

International Review of Management and Marketing 2016 Vol.6 Issue 4, pp.915-920

Belge Tipi:

Makale

Yayın Tarihi:

8/2016

Belge Dili:

Türkçe

Document ID (Org No.):

2000821575

Sıklık:

İki Aylık

eISSN:

2146-4405