Café Operators' Evaluations on the Importance and Increase of Employee Motivation: A Qualitative Application in Anamur District

Mustafa Atsan

Makale detayları

Café Operators' Evaluations on the Importance and Increase of Employee Motivation: A Qualitative Application in Anamur District

Yazarlar:

Mustafa Atsan

Yayıncı:

Gaziantep University

Ana Başlıklar:

İnsan Kaynakları ve Endüstriyel İlişkiler (Diğer)

Dergi:

Gaziantep Üniversitesi Sosyal Bilimler Dergisi Vol.23 Issue 2, pp.684-698

Belge Tipi:

Makale

Yayın Tarihi:

4/2024

Belge Dili:

Türkçe

Document ID (Org No.):

2001316014

pISSN:

1303-0094

Anahtar kelimeler:

Özet:

 Motivation is an important concept for individuals. Employee motivation is one of the indispensable elements for the sustainability of both individuals and businesses. Individuals working in businesses operating in the service sector need motivation more, especially since it is a sector with a busy workforce and more contact with customers. From this point of view, the aim of the study is to reveal the evaluations of café operators in the service sector regarding the importance and increase of employee motivation. The study was conducted by applying the interview technique, which is one of the qualitative research methods, to the operators of the 5 most preferred café businesses in Anamur district. Phenomenological design, one of the qualitative research types, was preferred in the study. The data were analyzed by content analysis method. According to the results of the analysis, it was determined that café operators attach importance to the motivation of their employees, are aware of the concept and importance of motivation, and use motivational techniques to increase the motivation of their employees. In addition, in the findings of the research, it was seen that the café employees did not use some motivational methods in the literature. The reason for this is that the individuals working in the café are mostly students and it is thought that they do not use these methods because their goals and expectations differ. In this context, it was seen that the answers given by the participants and the findings supported the importance and methods mentioned in the literature. In addition, since the findings of the study will be shared with café operators, different method suggestions for increasing motivation for operators are presented in the conclusion section.

 Motivation is an important concept for individuals. Employee motivation is one of the indispensable elements for the sustainability of both individuals and businesses. Individuals working in businesses operating in the service sector need motivation more, especially since it is a sector with a busy workforce and more contact with customers. From this point of view, the aim of the study is to reveal the evaluations of café operators in the service sector regarding the importance and increase of employee motivation. The study was conducted by applying the interview technique, which is one of the qualitative research methods, to the operators of the 5 most preferred café businesses in Anamur district. Phenomenological design, one of the qualitative research types, was preferred in the study. The data were analyzed by content analysis method. According to the results of the analysis, it was determined that café operators attach importance to the motivation of their employees, are aware of the concept and importance of motivation, and use motivational techniques to increase the motivation of their employees. In addition, in the findings of the research, it was seen that the café employees did not use some motivational methods in the literature. The reason for this is that the individuals working in the café are mostly students and it is thought that they do not use these methods because their goals and expectations differ. In this context, it was seen that the answers given by the participants and the findings supported the importance and methods mentioned in the literature. In addition, since the findings of the study will be shared with café operators, different method suggestions for increasing motivation for operators are presented in the conclusion section.

 Motivation is an important concept for individuals. Employee motivation is one of the indispensable elements for the sustainability of both individuals and businesses. Individuals working in businesses operating in the service sector need motivation more, especially since it is a sector with a busy workforce and more contact with customers. From this point of view, the aim of the study is to reveal the evaluations of café operators in the service sector regarding the importance and increase of employee motivation. The study was conducted by applying the interview technique, which is one of the qualitative research methods, to the operators of the 5 most preferred café businesses in Anamur district. Phenomenological design, one of the qualitative research types, was preferred in the study. The data were analyzed by content analysis method. According to the results of the analysis, it was determined that café operators attach importance to the motivation of their employees, are aware of the concept and importance of motivation, and use motivational techniques to increase the motivation of their employees. In addition, in the findings of the research, it was seen that the café employees did not use some motivational methods in the literature. The reason for this is that the individuals working in the café are mostly students and it is thought that they do not use these methods because their goals and expectations differ. In this context, it was seen that the answers given by the participants and the findings supported the importance and methods mentioned in the literature. In addition, since the findings of the study will be shared with café operators, different method suggestions for increasing motivation for operators are presented in the conclusion section.

 Motivasyon kavramı bireyler için önemli bir kavramdır. Çalışan motivasyonu ise hem bireyler hem de işletmelerin sürdürülebilirliği açısından vazgeçilmez unsurlardan birisidir. Özellikle hizmet sektöründe faaliyet gösteren işletmelerde çalışan bireyler yoğun işgücü ve müşteriler ile temasın daha çok olduğu bir sektör olmasından dolayı motivasyona daha çok ihtiyaç duymaktadırlar. Bu noktadan hareketle çalışmanın amacı, hizmet sektöründe yer alan kafe işletmecilerinin çalışan motivasyonunun önemine ve artırılmasına yönelik değerlendirmelerini ortaya koymaktır. Çalışma, Anamur ilçesinde bulunan ve en çok tercih edilen 5 kafe işletmesinin işletmecilerine nitel araştırma yöntemlerinden olan görüşme tekniği uygulanarak gerçekleştirilmiştir. Araştırmada nitel araştırma türlerinden olan fenomenolojik desen tercih edilmiştir. Veriler içerik analizi yöntemi ile analiz edilmiştir. Analizin ardından varılan sonuçlara göre, kafe işletmecilerinin işgörenlerinin motivasyonlarına önem verdikleri, motivasyon kavramının ve öneminin bilincinde oldukları, işgörenlerinin motivasyonlarının artırılmasına yönelik motivasyon tekniklerini kullandıkları saptanmıştır. Ayrıca araştırmanın ulaşılan bulgularında katılımcıların vermiş oldukları cevaplarda kafe çalışanlarının, literatürde yer alan bazı motivasyon yöntemlerini kullanmadıkları görülmüştür. Bunun nedeni olarak ise kafede çalışan bireylerin daha çok öğrenci olması ve hedeflerinin, beklentilerinin farklılık göstermesinden ötürü bu yöntemleri kullanmadıkları düşünülmektedir. Bu bağlamda katılımcıların vermiş oldukları cevaplar ile ulaşılan bulguların literatürde bahsedilen önem ve yöntemleri desteklediği görülmüştür. Ayrıca çalışmanın bulgularının kafe işletmecileri ile paylaşılacak olmasından ötürü, sonuç kısmında işletmeciler için motivasyonu artırmaya yönelik farklı yöntem önerileri sunulmuştur.

Makale detayları

Café Operators' Evaluations on the Importance and Increase of Employee Motivation: A Qualitative Application in Anamur District

Yazarlar:

Mustafa Atsan

Yayıncı:

Gaziantep University

Ana Başlıklar:

İnsan Kaynakları ve Endüstriyel İlişkiler (Diğer)

Dergi:

Gaziantep Üniversitesi Sosyal Bilimler Dergisi Vol.23 Issue 2, pp.684-698

Belge Tipi:

Makale

Yayın Tarihi:

4/2024

Belge Dili:

Türkçe

Document ID (Org No.):

2001316014

pISSN:

1303-0094

Employee motivation

human resources

management

cafeİşgören motivasyonu

insan kaynakları

yönetim

kafe

Sayı

Makale detayları

Yazarlar: Mustafa Atsan

Yayıncı: Gaziantep University

Ana Başlıklar: İnsan Kaynakları ve Endüstriyel İlişkiler (Diğer)

Dergi: Gaziantep Üniversitesi Sosyal Bilimler Dergisi Vol.23 Issue 2, pp.684-698

Belge Tipi: Makale

Yayın Tarihi: 4/2024

Belge Dili: Türkçe

Document ID (Org No.): 2001316014

pISSN: 1303-0094

Sayı

Yazarlar:

Mustafa Atsan

Yayıncı:

Gaziantep University

Ana Başlıklar:

İnsan Kaynakları ve Endüstriyel İlişkiler (Diğer)

Dergi:

Gaziantep Üniversitesi Sosyal Bilimler Dergisi Vol.23 Issue 2, pp.684-698

Belge Tipi:

Makale

Yayın Tarihi:

4/2024

Belge Dili:

Türkçe

Document ID (Org No.):

2001316014

pISSN:

1303-0094